Every company takes on Service Level Management (SLM) differently. However there are some common best practices that should be considered as a starting point. These include: describing the services offered (including the items that are not included, so there is no room for confusion or assumptions made by either of the parties) as well as specifying performance metrics; including a definition of measurement standards and methods including expected turnaround times; establishing the responsibilities, escalation processes and tradeoffs between costs and services; and agreeing to dispute resolution procedures and indemnification clauses in the event that conflicts arise.
SLM helps ensure that everyone is on the same page so that departments don’t get involved in squabbles regarding who’s accountable for what. This is especially important if you work with external vendors. Documenting SLAs can help prevent confusion that could lead to miss delivery dates, poor metrics and unhappy customers.
In addition, SLM can help you stay agile by constantly checking and evaluating your service and levels. You can then make quick changes as needed.
It will also help you improve the quality of your service, so that you can reach or even exceed your desired goals. For example, you might like to improve the speed at which your site loads. You might not see any improvement if you go beyond the limit.
SLAs can be a huge attraction for potential customers, because they present an exact picture of what their investment in your service will be. A team dedicated to SLM can be a http://www.slm-info.org/2021/07/12/generated-post-2/ great idea as it guarantees that their efforts won’t be overlooked or ignored even after a contract has been signed.